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Geneco is an electricity retailer and we belong to a global network of energy and utility companies known as YTL Power International, which is a subsidiary of the YTL Group. Geneco’s parent company YTL PowerSeraya is also one of Singapore’s first and largest electricity generators, with a licensed generating capacity of 3,100 MW.
In Singapore, we were previously retailing electricity under Seraya Energy, which was established in 2001. Through the years, Seraya Energy earned a reputation for its cost-effective and value-added energy plans for both commercial and industrial customers. We also received numerous awards for outstanding customer service.
In 2018, with the liberalisation of the Singapore electricity market, YTL PowerSeraya re-established its retail brand in Singapore as Geneco. Besides Seraya Energy’s commercial and industrial customers, we now also cater to households and small and medium enterprises. This unification of the retail brand in Singapore allows us to provide customers with a seamless and more efficient service experience.
At Geneco, we believe that we have the responsibility to do what’s right for the environment and for future generations. That is why we are constantly looking to explore and develop energy-centred projects to build a sustainable energy future for Singapore and, on a larger scale, to save our planet.
Additionally, Geneco is also committed to improving the community in which we operate. We regularly participate in social initiatives and organise various social activities for the community.
| 2010 - 2018 | Winner of Superbrands since 2010  |
|---|---|
| 2014 | 2014 APCCAL Best Call Center Award (recognition from Asia Pacific Call Center Association Leaders, Beijing 2014) |
| Best Contact Centre (Under 20 Seats) – Gold | |
| Best Contact Centre Manager (Under 20 Seats) – Silver | |
| 2012 | Best In-House Contact Centre (Below 20 seats) – Bronze |
| Best Contact Centre Manager of The Year 2012(under 20 seats) – Gold | |
| 2011 | Best Contact Centre Manager of The Year 2011 (Below 20 seats) – Bronze |
| Best Contact Centre Team Leader of The Year 2011 (Below 20 seats) – Bronze | |
| 2009 | Among top ranked Singapore 1000 company, for sustained corporate growth |
| 2008 | 2008 CIO 100 Honouree |
| 2007 | Best Contact Centre Manager of the Year 2007 (Bronze) |
| 22nd Fastest Growing Company | |
| 2006 | Excellent Service Award (EXSA) |
| Contact Centre of the Year 2006, Singapore – Finalist | |
| 3rd Fastest Growing Company | |
| 2005 | New Call Centre of the Year 2005, Singapore – Silver |
| New Call Centre of the Year 2005, Regional – Gold |
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